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Family-Crests.com Help

100% Satisfaction Guaranteed
Our 'Satisfaction Guarantee' allows you to shop with confidence. If your not completely satisfied with your purchase (this excludes all ditigal products) you may return or exchange any unused or defective product for a prompt refund. If you would like to return or exchange your purchase, pleaseclick here.

Delivery
We are based in the UK, however our items are dispatched from the USA, Canada, and the UK daily, by Fedex and USPS/Royal Mail, and we deliver in equal time to others based in the United States. Delivery is charged and can be calculated on the 'view cart' page.

Tracking your order
If you would like to check the status of any order, please log in to your account if you have created one, otherwise please contact us for an update on your status.

Canceling/Changing your order
If you need to cancel/change your order before it ships please notify us immediately via phone at 44-1646-684231.

Payment
Family-crests.com accepts American Express, VISA and Mastercard. We also accept PayPal, Check and Cash in US Dollars, UK Pounds and Euros, please contact us if you would like to pay via any means not listed in our checkout pages.

Sales Tax
We only charge tax/VAT to orders from within the EU, this will be charged at 17.5% after your order has been placed, and will not be reflected within your cart.

 

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